Inbound Contact Centre Agent

🕒 August 21

🇨🇦 Canada – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MCI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

📋 Description

• Receive and respond to inbound customer calls • Assist with inquiries, complaints, and service requests • Provide clear and accurate information about products and services • Log all customer interactions in the system • Follow company protocols and escalate issues when necessary • Provide responsive and empathetic customer support • Operate a computer, telephone headset, and other office equipment • Sit or stand for long periods while performing computer and telephone-based duties • Occasionally move about the office, reach, raise or lower objects, and move or exert force up to 40 pounds

🎯 Requirements

• Must be 18 years or older • High school diploma or equivalent required • Previous outbound sales or call center experience preferred • Excellent verbal communication and listening skills • Ability to work independently and manage time effectively • Reliable internet connection and a quiet home office setup • Must complete all screening questions and a brief pre-employment test • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with a fingerprint • Must be willing to submit to drug screening; does not apply in Canada

🏖️ Benefits

• Paid time off and paid holidays • Supplemental health coverage through Blue Cross for full-time employees • Life insurance options • Accident and critical illness insurance • Internal promotion and career advancement opportunities • Paid training • Team-oriented work environment • Casual dress code • Reasonable accommodations for qualified applicants or employees with disabilities