Account Manager – HR Services

🔥 10 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 10%

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Logo of McLean & Company

McLean & Company

201 - 500 employees

Founded 1997

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

McLean & Company is a B2B HR research and advisory firm that provides membership-based services to HR teams, including diagnostic surveys, role-based research, training programs, workshops, guided implementations, and executive coaching. The company helps organizations design and execute HR strategy, talent management, total rewards, learning and development, and HR technology initiatives by combining data-driven insights, best-practice tools and templates, and on-demand advisor support.

📋 Description

• Proactively manage accounts through regular service calls to ensure alignment and drive usage of the McLean membership • Work marketing leads and conduct warm/cold calls into the territory • Book onsite sales presentations with prospective clients • Support cross-functional communication and collaborate with Research and Product Teams • Grow revenue by identifying referrals through personal, professional, and client networks • Pursue sales opportunities with former clients when they move to a new company • Identify client needs aligned with Workshop, Executive Services, Consulting, and Training offerings • Solicit feedback and testimonials from current accounts • Record client details and account notes in the CRM system • Follow internal reporting processes

🎯 Requirements

• Post-secondary education – minimum College Diploma • 2 years B2B sales + University Degree or 5 years B2B sales + College Diploma • Ability to engage and manage ongoing client needs • Ability to engage clients in meaningful conversations focused on strategy, alignment, and operational excellence • Ability to identify opportunities within accounts and grow the account base • Ability to follow up with former clients when they move to a different company • Ability to develop personal and professional networks and generate referrals • Strong organizational skills, including record keeping, proposal management, and scheduling • Effective management of processes, documentation, and scheduling • General understanding of business and business language • Ability to understand client needs through active listening • Ability to record client details and account notes in a CRM system • Ability to follow internal reporting processes

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion • Accommodation available to applicants throughout the recruitment and hiring process upon request

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