Benefits Specialist

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Globe Life American Income Division: McQuade Organization

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Our organization has a long history and rich tradition of partnering with the labor community through national and local leaders, advocating for key issues and campaigns, and investing in a public policy agenda that reflects the core values of importance to all working people.

51 - 200 employees

Founded 2020

📋 Description

• Assist current clients via phone and online platforms with account inquiries and product guidance. • Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. • Support clients through benefits enrollment, changes, and troubleshooting. • Keep documentation and support resources up-to-date for both internal teams and clients. • Help identify client needs and offer appropriate product solutions. • Collaborate with internal teams to resolve issues and improve service delivery. • Stay informed on industry trends, company updates, and benefit regulations.

🎯 Requirements

• Strong communication and active listening skills. • A customer-first attitude and genuine desire to help others. • Self-motivated with the ability to work independently and in a team setting. • Detail-oriented and able to manage multiple priorities effectively. • Basic computer skills, including comfort with tools like Zoom and CRM platforms. • Flexible, coachable, and eager to learn and grow. • Preferred (but not required): High school diploma or equivalent (college degree a plus). • Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you!

🏖️ Benefits

• Comprehensive on-the-job training and mentorship. • A supportive, inclusive work culture. • Clear pathways for career advancement. • The opportunity to make a positive impact every day.