Outbound Call Center Agent

November 25

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MDS Communications Corporation

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B2B • Telecommunications

MDS Communications Corporation is a family-owned, for-profit telephone fundraising company founded in 1992 that provides outbound and inbound call center services exclusively for non-profit organizations, ministries, and political/public policy causes. The company operates headquarters and call centers, remote agents, and an on-site fulfillment center, and offers services including donor acquisition, renewal and reactivation calling, sustainer programs, inbound pledge handling, predictive modeling and analytics, secure data processing, and campaign-specific reporting. MDS emphasizes quality assurance, training, PCI-compliance, and client-focused account management to maximize fundraising results for large national and regional non-profits.

201 - 500 employees

Founded 1992

🤝 B2B

📡 Telecommunications

📋 Description

• Receive in-depth training. • Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients. • Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. • Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients. • Secure financial gifts from donors and prospective donors on behalf of our clients. • Maintain minimum fundraising and productivity metrics.

🎯 Requirements

• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability • Dedicated wired internet connection • A quiet place to work at home free from normal household interruptions • Basic computer skills. • A commitment and enthusiasm to the charitable and non-profit causes we represent. • A willingness to learn. • Persistence

🏖️ Benefits

• $15-$16 per hour for 40 hours shifts (depending on schedule). • Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). • Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above. • Paid break time. • Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. • Paid time off. • The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.