Customer Success Manager

Job not on LinkedIn

🕒 6 days ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $85k - $132k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Meadow

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

📚 Education

☁️ SaaS

💳 Fintech

💰 $14M Series A - Meadow on 2025-04

Education • SaaS • Fintech

Meadow is a company that provides modern student financial services software to higher-education institutions. Its Meadow Suite includes Meadow Price (a mobile, SAI-compliant Net Price Calculator), Meadow Pay (billing and payments to streamline student billing and reduce manual staff work), Meadow Pre (student-first pre-collections to recover unpaid tuition balances), and Meadow Checkout (tools for collecting non-tuition payments). Meadow's products aim to improve enrollment, retention, and payment outcomes by streamlining the student financial experience from application to graduation and are used by over 300 institutions.

📋 Description

• As Meadow’s Customer Success Manager, your primary mission is to make our clients successful term-to-term — maintaining a high CSAT, high retention rates, and low churn rates. • Increase in Logo Retention • Increase in CSAT • Decrease in Churn

🎯 Requirements

• Relevant Professional Experience • 4-6+ Years of Experience in Customer Success • Experience at an Early Stage Startup • Builder Mindset: High Agency x High Urgency • You own problems end-to-end. • You make consequential decisions that impact outcomes. • Relationship Management Skills • You have a track record of success building genuine trust with clients, becoming a reliable point of contact, and knowing when to escalate versus handle things directly. • Client Management Skills • You have a track record of success anticipating client needs before they surface as problems, keeping stakeholders informed, and setting clear expectations. • Renewal & Retention Expertise • You have a track record of success managing the commercial side of the client relationship — contract terms, renewal timelines, and how to build a case for continued investment. • Product Expertise • You have a track record of success guiding clients through complex products, troubleshooting issues, and connecting features to business outcomes.

🏖️ Benefits

• Competitive Salary • Competitive Equity • 401(k) Retirement Savings Plan • Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available) • Flexible Paid Time Off • Paid Company Holidays • Paid Parental Leave • 1-2 Onsites Per Year • Membership in an Ambitious, Kind, No-Drama Team