Customer Support Specialist

🕒 6 days ago

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Medallion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $43M Series C - Medallion on 2025-08

Healthcare • Healthcare Insurance • SaaS

Medallion is an AI-powered healthcare operations company that provides a SaaS platform to automate provider credentialing, payer enrollment, licensing, privileging, and ongoing monitoring. The platform uses machine learning and real-time automation to extract and standardize data, manage payer-specific and state rules, run automated follow-ups, and ensure compliance with NCQA and TJC standards—reducing costs and accelerating provider onboarding. Medallion serves payers, provider groups, health systems, RCM organizations, and digital health companies with a focus on lowering administrative burden and improving network readiness.

📋 Description

• Serve as the first point of contact for customers with questions about payer enrollment, credentialing, and Medallion’s platform • Own customer issues from start to finish by investigating, troubleshooting, and resolving inquiries • Manage a high-volume queue of approximately 50 tickets per day while maintaining timely resolutions and high customer satisfaction • Support customers exclusively through email and Intercom • Collaborate with Customer Success, Product, Engineering, Operations, and other internal teams to troubleshoot issues and coordinate escalations • Build expertise in Medallion’s platform, services, payer enrollment, and credentialing workflows • Identify inquiry trends, gather feedback, and recommend product, documentation, and process improvements • Report to the Customer Support Lead

🎯 Requirements

• 3+ years of experience in customer support, preferably within healthcare, digital health, or healthcare SaaS • Hands-on experience with payer enrollment (PE), credentialing, or related healthcare operations • Excellent written communication skills, with the ability to explain complex information clearly to customers and internal teams • Experience managing a high volume of customer inquiries through a support ticketing platform, ideally Intercom • Ability to prioritize competing requests, manage time effectively, and consistently meet response time and customer satisfaction expectations • Proficiency with Google Workspace (Sheets, Docs, Gmail) • Strong problem-solving skills, with the ability to investigate issues, identify root causes, and follow through to resolution • Experience using AI tools to improve efficiency in research, workflows, or troubleshooting

🏖️ Benefits

• Equity • Benefits as part of the total compensation package