Bilingual Customer Service Analyst

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Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Community Health • Wellness

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Receiving health related incoming calls, faxes, mail and web based requests from health care professionals • Ensuring all necessary information is obtained to process the authorization requests and resolve issues • Working at the Medical Authorization Centre (MAC) within Federal Administered Programs

🎯 Requirements

• The ability to review, analyze and process requests from health care professionals as per established criteria • A good communicator – through email and phone, you are clear, concise and friendly • The ability to organize work and information to ensure requests are processed accurately and efficiently • Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously • The ability to correspond with clients, medical consultants, health care professional and stakeholders, through various means of communication • The ability to work quickly and accurately under pressure of time restraints • Ability to concentrate and have high attention to detail while using a computer for prolonged periods of time • The ability to work on your own and as a team member • Those who have earned a post-secondary diploma or degree and/or relevant working experience in customer service or office administration • You can handle the good and challenging calls/cases • Problem solving master with strong critical thinking skills, you understand client needs • Must be fluently Bilingual (English and French) both written and verbal

🏖️ Benefits

• Comprehensive health and dental plan that is 100% employer paid effective on your first day • 100% employer-matched Defined Contribution Pension Plan • Annual Incentive Bonus which recognizes your contribution to our success. • In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program. • Monday to Friday shifts and no weekends • Extensive virtual paid training program, ensuring you are prepared for your new career • Opportunities for career development and advancement • Emphasis on work life balance, providing a personal wellness account, health resources and fitness center discounts • A diverse team of colleagues with multiple fields of expertise