JDPA LIMITED
- employees
đ Transport
âïž SaaS
đ€ B2B
Transport âą SaaS âą B2B
JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.
Customer Support Representative
Job not on LinkedIn
đ 3 days ago
đšđŠ Canada â Remote
đ” $20 - $22 / hour
â° Full Time
đĄ Mid-level
đ Senior
đ Customer Support
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JDPA LIMITED
- employees
đ Transport
âïž SaaS
đ€ B2B
Transport âą SaaS âą B2B
JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.
đ Description
âą Support clients through phone and email communication âą Perform light troubleshooting and diagnosis âą Complete accurate data entry to ensure an exceptional customer experience âą Review the platform for pre-existing accounts âą Compose emails to clients/vendors requesting necessary information âą Work within the platform to create incoming data records âą Verify incoming data formatting âą Provide daily updates to clients âą Follow up on existing cases at a minimum of once per day
đŻ Requirements
âą Strong understanding of Microsoft excel and other MS Office tools âą CRM and ticketing tools âą Excellent interpersonal, verbal, and written communication skills âą Superior analytical and organizational skills with attention to detail âą Ability to work in a fast-paced and rapidly changing environment âą Outgoing, enthusiastic and self-motivated âą High level of tact, diplomacy and negotiation skills required
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