Senior Bilingual Healthcare Customer Service Representative – French, English

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🤖 Artificial Intelligence

💰 Post-IPO Debt on 2021-11

Consulting • Customer Experience • Artificial Intelligence

TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.

📋 Description

• Answer incoming customer communications via calls, emails, and other message formats • Conduct research to provide answers and resolve customer issues • Use system tools and resources to find and update customer contact information • Organize and arrange preventive maintenance site visits efficiently • Minimize travel time and multiple visits to the same site • Communicate with customers and Field Engineers to schedule and reschedule appointments • Mentor junior team members and provide training on best practices • Contribute to customer experience and team success • Report to a Team Lead

🎯 Requirements

• 1+ year of call center experience supporting a healthcare account • Familiarity with healthcare programs and applications • 1+ year or more post-secondary education or 2 years of equivalent experience • High school diploma or equivalent • Product or service knowledge • Computer experience • Must already reside in Canada • French-English bilingual proficiency

🏖️ Benefits

• Professional development • Inclusive culture and community-minded organization • PTO • Tuition reimbursement • Health and wellness incentives • Instructor-led online training • Individualized coaching • Thousands of free courses