Senior Customer Support Manager – System Manager

🔥 1 hour ago

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Effectively manage the business for assigned customer contracts and ensure customer satisfaction. • Provide customers a single point of contact for Customer management and ensure service delivery and SLA compliance. • Work with customers to discuss concerns and drive closure on corrective actions. • Manage and maintain services scope per services contract and ensure customers understand their obligations. • Provide appropriate and timely reporting as required by the Services Contract. • Manage sub-contractors deliverables and adherence to agreed scope and outcomes. • Assist in the case management process to ensure service delivery. • Work with teams to create and/or update existing Customer Support Plans. • Execute contract documents and obtain customer purchase orders.

🎯 Requirements

• 3+ years of experience in Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales • Must be able to obtain background clearance as required by government customer. • Must have excellent interpersonal communication and presentation skills. • Commercial awareness to develop and engage current accounts and identify new business opportunities. • Strong Computer skills (MS Office, Google Suite). • Must be a self-motivated team player able to work effectively. • Analytical mindset to solve complex problems. • Understanding of ITIL processes. • Strong working knowledge of Customer Call Center and Network Operations Center offerings and procedures. • Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures. • General understanding of communications industry trends and their impact on customer’s future needs. • Understanding of Oracle / Services Lifecycle tools. • Understanding of Distributed Telecommunications systems.

🏖️ Benefits

• None specified