Client Support Representative

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TapMango

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

📣 Marketing

☁️ SaaS

B2B • Marketing • SaaS

TapMango is a Customer Engagement Platform that strengthens relationships between businesses and their customers by offering innovative solutions through customized loyalty programs. Their mission focuses on empowering businesses to retain customers, upsell to existing ones, and acquire new customers. The platform provides a comprehensive suite of technology and tools designed to enhance customer experiences and help merchants compete effectively against larger chains.

📋 Description

• Respond to, manage, and resolve support requests via live chat, email, and phone • Act as a marketing and business consultant, providing industry- and business-specific client feedback • Provide prompt, friendly service across customer interactions • Coordinate incoming requests with Sales and Success teams • Support administrative tasks involving billing transactions, shipment processes, hardware setups, and potential merchant design work • Identify opportunities to share platform best practices and stimulate product adoption and ROI • Identify and escalate defects to Development according to the established escalation process • Maintain strong product and internal process knowledge • Participate in and lead additional projects as required

🎯 Requirements

• Keen interest in technology • Experience providing exceptional customer service or technical support • Excellent written and oral communication skills • Superior customer service skills and genuine enthusiasm for helping others • Strong computer skills and ability to learn new software quickly • Experience working in a fast-paced environment • Detail-oriented approach and ability to juggle multiple tasks simultaneously • Positive attitude and diligent work ethic • Ability to work independently with minimal supervision • Self-motivated, autonomous, and able to exercise sound discretion in a remote work environment • Reliable, secure internet connection • Ability to work effectively from a remote workplace • Legally entitled to work in Canada on a full-time permanent basis

🏖️ Benefits

• Generous time off plan • Fully remote work, with assistance to make the remote office space comfortable • Continuous virtual coaching and support • Comprehensive health benefits • Subsidized gym membership • Performance recognition • Professional development program • Growth opportunities • Competitive pay • Accommodations available on request for candidates with disabilities