Technical Customer Support

🕒 August 4

🇨🇦 Canada – Remote

💵 $45k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Become a NuORDER expert and understand the web and iPad app • Troubleshoot app issues or bugs raised by clients or internally • Review integration logs and validate associated data to resolve ingestion issues • Provide guidance on application features and configuration • Test and replicate client-reported issues • Deliver high-quality customer service to Brands & Retailers using the NuORDER by Lightspeed B2B platform • Interact professionally with VIP customer clients • Manage high-volume customer tickets via email, chat, and phone • Collaborate to achieve the best customer outcomes • Help improve team processes through team-wide project work • Contribute to wider organizational objectives • Meet customer satisfaction and platform/team competency goals

🎯 Requirements

• 2+ years experience in an analytic, customer service or SaaS/technology-related role • Experience in either B2B or SaaS product support • Understanding of B2B eCommerce, wholesale retailing, and merchandising principles is a plus • BA/BS or equivalent experience • Ability to analyze and manipulate data in Excel • Understanding of data integration principles, including API/FTP • Passion for customer service and technology • Ability to manage a high volume of incoming customer tickets via email, chat, and phone support channels • Superior communication skills • Technology expertise • Ability to work in a fast-paced, dynamic environment

🏖️ Benefits

• A flexible work environment • Flexible paid time off and remote work policies • Equity options • Contributions to your pension plan • Training opportunities • Health and wellness credit • Time off to volunteer • Interest groups, employee led networks, social committees to sponsored sports teams • Computer purchase program to get your personal Macbook • Enhanced parental leave • Medical, dental, wellness, life and disability insurance • RRSP plan and match • Paid parental leave top-up • Continuous learning opportunities • Global mobility • Benefits designed to support employees