Application Support Specialist

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Deliver world-class support to Brands & Retailers using the NuORDER by Lightspeed B2B platform • Become an expert in the NuORDER web and iPad app • Troubleshoot application issues and bugs raised by clients or internally • Provide guidance on application features and configuration • Test and replicate client-reported issues • Deliver high-quality customer experiences and interact professionally with VIP clients • Manage a high volume of customer tickets via email, chat, and phone • Collaborate with teams to achieve the best customer outcomes • Analyze customer satisfaction scores and progress in platform functionality and team process competencies

🎯 Requirements

• 2+ years of experience in an analytic, customer service, or SaaS/technology-related role • Experience in B2B or SaaS product support • Understanding of B2B eCommerce, wholesale retailing, and merchandising principles is a plus • BA/BS or equivalent experience • Ability to analyze and manipulate data in Excel • Ability to work with customers to identify data issues • Understanding of data integration principles, including API/FTP • Strong communication skills • Customer service mindset and problem-solving ability • Ability to work in a fast-paced, dynamic environment

🏖️ Benefits

• A flexible work environment • Flexible paid time off and remote work policies • Equity options • Contributions to your pension plan • Training opportunities to grow your skills and career • Health and wellness credit • Time off to volunteer and give back to your community • Interest groups, employee led networks, social committees to sponsored sports teams • Computer purchase program to get your personal Macbook • Enhanced parental leave • Medical, dental, wellness, life and disability insurance • RRSP plan and match • Paid parental leave top-up • Paid time off • Continuous learning opportunities • Global mobility • Diverse and inclusive team environment