Senior Bilingual Healthcare Customer Service Representative – French-English

🔥 23 minutes ago

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🤝 B2B

🏢 Enterprise

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

Consulting • B2B • Enterprise

TTEC is a global customer experience and digital services company that combines people and technology to deliver outsourced contact center, customer service, sales, and back-office solutions. The company provides workforce solutions (including work-from-home agents, training, and licensed insurance agents), digital and technology-enabled CX platforms, and support services to large enterprise clients. TTEC emphasizes culture, inclusion, and employee programs while serving other businesses with customer experience and technology-driven services.

📋 Description

• Answer incoming customer communications via calls, emails, and other message formats • Conduct research to provide answers and resolve customer issues • Use system tools and resources to find and update customer contact information • Organize and arrange preventive maintenance site visits efficiently • Minimize travel time and multiple visits to the same site • Communicate with customers and Field Engineers by phone and email to schedule and reschedule appointments • Mentor junior team members and provide training on best practices • Contribute to customer experience and team success • Report to a Team Lead

🎯 Requirements

• 1+ year of call center experience supporting a healthcare account • Familiarity with healthcare programs and applications • 1+ year or more post-secondary education or 2 years of equivalent experience • High school diploma or equivalent • Product or service knowledge and ability to explain it • Computer experience • Must already reside in Canada • French-English bilingual proficiency

🏖️ Benefits

• Supportive career and professional development • Inclusive culture and community-minded organization • Giving back is encouraged • PTO • Tuition reimbursement • Health and wellness incentives • Instructor-led online training • Individualized coaching • Thousands of free courses • Webcam-enabled training and coaching sessions • Global team support