Senior Bilingual Healthcare Customer Service Representative – French-English

🔥 13 minutes ago

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

📣 Marketing

📦 Logistics

💼 Consulting

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

Marketing • Logistics • Consulting

TTEC is a global customer experience and business process outsourcing company that combines people and technology to deliver customer service, sales, and digital solutions for other organizations. It operates contact centers, remote work programs, talent acquisition and training services, and technology-enabled workforce management to support clients across industries. TTEC emphasizes employee experience, diversity and inclusion, and offers roles ranging from customer service and sales to technology and licensed insurance agents.

📋 Description

• Answer incoming communications from customers via calls, emails and other message formats • Conduct research to provide answers for customers to resolve their issues • Utilize system tools and other resources to find the best contact information for customers and proceed to update systems • Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site • Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments • Mentor junior team members and provide training on best practices

🎯 Requirements

• 1+ year of call center experience supporting a healthcare account • Familiarity with healthcare programs and applications • 1+ year or more post-secondary education or 2 years of equivalent experience • High school diploma or equivalent • Recognize, apply and explain your product or service knowledge • Computer experience • Must already reside in Canada

🏖️ Benefits

• Supportive of your career and professional development • Inclusive culture and community minded organization where giving back is encouraged • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives