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Qureos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates). The company recently raised $5M to scale its recruiting product and regional operations.

📋 Description

• Promptly and professionally respond to customer enquiries via our live chat interface. • Provide accurate information and effective solutions regarding Vena Solutions' platform and services. • Troubleshoot and diagnose technical issues, guiding users through step-by-step solutions with clarity and patience. • Collaborate effectively with internal teams, including technical support and product specialists, to escalate and resolve complex cases. • Document all customer interactions, reported issues, and resolutions accurately within our CRM system. • Maintain a deep understanding of our product features and updates to provide the best possible support. • Contribute to our knowledge base by helping to create and refine support materials for customers. • Consistently uphold a high level of customer satisfaction and contribute to a positive and collaborative team environment.

🎯 Requirements

• Proven experience in a customer support, helpdesk, or a similar client-facing role, preferably with direct experience in live chat support. • Exceptional written communication skills in English, with the ability to convey technical information clearly and concisely. • Strong analytical and problem-solving abilities, with a keen eye for detail. • The ability to work independently and manage time effectively in a remote work setting. • A customer-centric mindset with a genuine passion for helping people and improving their experience. • Proficiency with helpdesk software and CRM systems is highly regarded. • A high level of professionalism, patience, and a positive attitude. • (Desirable) Experience working within a SaaS (Software as a Service) or FinTech organisation. • (Desirable) A basic understanding of financial planning or accounting principles.

🏖️ Benefits

• Competitive salary • Performance-based annual bonus • Extended health, dental, and vision benefits • Registered Retirement Savings Plan (RRSP) with company matching contributions • Paid vacation, personal days, sick leave, and statutory holidays • Employer-paid life and accidental death & dismemberment (AD&D) insurance • Employee Assistance Program (EAP) • Professional development and training opportunities • Career growth and advancement opportunities • Flexible remote work options • Company provided laptop and home office equipment