Bilingual Customer Service Representative

🔥 9 minutes ago

🇨🇦 Canada – Remote

💵 $40.3k - $45.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Community Health

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Provide support and service to providers and members in a federal contact center • Effectively problem-solve customer inquiries • Contribute positively to a team environment • Ensure callers receive the highest level of customer service • Take calls after completing virtual paid training • Communicate with customers and internal stakeholders in English and French • Work 7.5 hours per day, Monday to Friday, with evening shifts to start • Support providers and members across Canada during core hours of 7am–10pm AT • Secure the home workspace before stepping away

🎯 Requirements

• Ability to work varying shifts between 7am–10pm Monday to Friday • Customer service or health training and education and/or relevant working experience • At least a high school diploma • Ability to concentrate, maintain high attention to detail, and sit while using a computer and headset for prolonged periods • 2+ years of Contact Centre experience is advantageous for success in this environment • Strong technical aptitude and ability to multitask across multiple software applications • Problem-solving ability and capacity to learn quickly • Fluent bilingualism in English and French, written and verbal • Reliability Status Clearance (Enhanced Level B), including fingerprinting, criminal record check, and credit check • Must have resided in Canada for at least 5 years • Must hold Permanent Resident or Citizenship Status • Private, secure, quiet, distraction-free home working area with locked doors and perimeter • Approved home internet network • Ability to work evening shifts after training

🏖️ Benefits

• Monday to Friday shifts ending at 10 pm AT / No overnights / No weekends • Extensive virtual paid training program • Permanent full-time position with opportunity to grow • Flexible work arrangements and work-life balance, including remote and hybrid work options • Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day • 100% employer-matched Defined Contribution Pension Plan • Annual Incentive Bonus • Paid vacation • Gifted week of vacation in the first year • Optional Vacation Purchase Program • Opportunities for career development • Supportive leadership • Award-winning culture