Bilingual Customer Service Representative – Group and Individual Insurance

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $40.3k - $45.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Community Health

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Support and service members across Canada • Provide the highest level of customer service possible • Effectively problem-solve member and caller needs • Contribute positively to a team environment • Support callers while navigating multiple applications • Work assigned Monday-Friday evening shifts after training within 8:00 AM–9:00 PM AT operating hours • Complete Monday-Friday, 8:00 AM–4:30 PM AT virtual training beginning on the first day • Participate in shift bids twice per year, selecting alternate available hours based on seniority and business needs

🎯 Requirements

• High school diploma required; post-secondary or equivalent experience • Fluently bilingual (English & French) written and spoken is required • Strong communication skills through email and phone • Strong attention to detail in a dynamic environment • Ability to work independently in a remote environment • Ability to sit while using a computer and headset for prolonged periods • Strong technical aptitude and ability to navigate multiple applications • Problem-solving ability and ability to learn quickly • Designated private remote workspace with a locked door and secure perimeter • Quiet, distraction-free workspace without conflicting responsibilities during scheduled hours

🏖️ Benefits

• Monday-Friday shifts ending at 9pm AT (No overnights, No weekends!) • Extensive virtual paid training program • Permanent full-time position with opportunity to grow • Flexible work arrangements and work-life balance including remote and hybrid work options • Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day • 100% employer-matched Defined Contribution Pension Plan • Annual Incentive Bonus • Paid vacation • Gifted week of vacation in your first year • Optional Vacation Purchase Program • Opportunities for career development • Supportive leadership • Accommodations or adjustments at any stage of the recruitment process