Bilingual Customer Service Representative – Group Insurance

🔥 7 minutes ago

🇨🇦 Canada – Remote

💵 $40.3k - $45.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Community Health

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Support members across Canada as a Bilingual Customer Service Representative • Provide member support and service through email and phone • Effectively solve problems and contribute positively to a team environment • Provide the highest level of customer service possible • Support callers while navigating multiple applications • Learn quickly how to achieve the best results in any environment • Work assigned evening shifts after training within 8:00 AM–9:00 PM AT, Monday–Friday • Participate in shift bids twice per year, depending on business needs and seniority • Maintain a secure, quiet, distraction-free remote office environment

🎯 Requirements

• High school diploma required; post-secondary or equivalent experience • Fluently bilingual in English and French, written and spoken • Strong communication skills through email and phone • Strong attention to detail in a dynamic environment • Ability to work independently in a remote environment • Ability to sit while using a computer and headset for prolonged periods • Strong technical aptitude and ability to navigate multiple applications • Problem-solving ability and ability to learn quickly • Designated private remote workspace with a locked door and secure perimeter • Quiet, distraction-free workspace without conflicting responsibilities • 2+ years of Contact Centre experience has proven successful in this environment

🏖️ Benefits

• Extensive virtual paid training program • Monday–Friday shifts ending at 9pm AT; no overnights or weekends • Permanent full-time position with opportunity to grow • Flexible work arrangements and work-life balance, including remote and hybrid work options • Comprehensive health, vision and dental plan, 100% employer paid effective on the first day • 100% employer-matched Defined Contribution Pension Plan • Annual Incentive Bonus • Paid vacation • Gifted week of vacation in the first year • Optional Vacation Purchase Program • Opportunities for personal learning, growth, and career development • Supportive leadership and award-winning culture • Recruitment accommodations or adjustments available