Account Manager

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November 20

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Medely

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Healthcare Insurance • Marketplace • SaaS

Medely is an online talent marketplace that connects healthcare professionals, including nurses and allied health technicians, with healthcare facilities such as hospitals, surgical centers, and post-acute care facilities. It offers flexible working solutions like per diem shifts, travel assignments, and local assignments, allowing professionals to work on their terms. The platform provides tools for workforce management, credentialing, and timesheet and billing management. Medely aims to streamline staffing processes and delivery of healthcare services by connecting facilities directly with qualified staff quickly and efficiently, without the constraints of traditional agency roles.

201 - 500 employees

Founded 2016

⚕️ Healthcare Insurance

🏪 Marketplace

☁️ SaaS

💰 Seed Round on 2017-04

📋 Description

• Responsible for the success, retention, and expansion of healthcare facility customers • Act as a trusted partner to accounts, guiding customer strategy • Run recurring business reviews and identify upsell opportunities • Collaborate cross-functionally with Sales, Product, or Clinical Ops teams • Build relationships and translate customer needs into growth opportunities • May require occasional travel to meet with clients and medical community stakeholders

🎯 Requirements

• 3-5 years of account management experience in SaaS or technology, with at least 1 year in a high-growth startup; healthcare experience is a plus. • Proven track record of driving adoption, renewals, and expansion within a customer base. • Skilled at managing escalations and negotiating positive outcomes for both customers and the business. • Able to manage multiple projects simultaneously with strict attention to detail. • Strong communicator with the ability to engage technical and non-technical stakeholders at all levels. • Analytical, organized, and highly collaborative - thrive in cross-functional environments. • Tech-savvy; familiarity with Salesforce and Google Workspace a plus.

🏖️ Benefits

• Competitive Compensation: Based on experience and performance • Long-term Incentives: 401k • Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance • Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO • Paid parental leave • Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally! • Ownership: Drive meaningful business impact on a team you’ll help build and define! • Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!