Customer Onboarding Specialist

🔥 13 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

👻 Ghost score 15%

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MEDFAR Clinical Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

💰 Series C on 2023-04

Healthcare • SaaS

MEDFAR Clinical Solutions is a healthcare technology company dedicated to promoting excellence and efficiency in the medical field through its electronic medical records (EMR) solutions, MYLE and PLEXIA. This innovative company leverages cloud-based technology to provide comprehensive and user-friendly clinical management systems tailored for both general practitioners and specialists. With a focus on improving the patient-physician relationship, MEDFAR combines healthcare experience and needs identified through collaboration with doctors and healthcare administrators, ultimately enabling medical professionals to enhance care decisions with easy access to patient data.

📋 Description

• Support clinic staff in the optimal use of MEDFAR’s web-based electronic medical record (EMR) • Ensure successful implementation adapted to each clinic’s reality • Help define the needs of new customers as part of the onboarding team • Plan and prepare the technological park required for product deployment • Implement functional interfaces required for product deployment • Develop IT clinical processes related to deployment for optimal EMR use • Participate in remote and on-site project deployments depending on size or complexity • Prepare and conduct advanced training for clerical and medical clinic staff • Organize client Q&A sessions at clinics • Design presentations and write project reports • Support clients throughout the process • Apply corrective and preventive interventions to improve clinical processes

🎯 Requirements

• Post-secondary studies in the field of health, education, health software, and project management, any other relevant field or equivalent experience • 2 to 3 years of relevant experience in project management and software deployment • Strong sense of organization and structure of a work plan • Excellent customer service and thoroughness • Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others • Excellent communication in French & English, both orally and in writing • Valid Class 5 driver’s license and access to a vehicle • Flexibility in schedule and ability to travel throughout Ontario • Bilingual (French and English), both written and spoken, is required • Regular travel required; frequency may vary by week

🏖️ Benefits

• Remote work and flexibility (supporting work-life balance) • RRSP contribution • Healthcare insurance from day one • Paid time off: 3 weeks + 1 additional week between Christmas and New Year • Annual training allowance ($1,500) to support your professional development • An onboarding program to help you get familiar with our environment and the digital healthcare field • All IT equipment is provided, with additional gear if needed • Internal growth opportunities (promotions, internal mobility) • Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being • A company culture focused on transparency, collaboration, and innovation

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