Member Support Specialist

🕒 6 days ago

🌵 Arizona, Florida, +19 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $17 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 0%

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Medical Guardian

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Medical Guardian is a company that specializes in providing medical alert systems for seniors and individuals with specific healthcare needs. They offer a range of on-the-go and in-home alert devices designed to ensure the safety and independence of their users. Their products include mobile alert devices with long battery life and extensive signal range, as well as in-home systems with state-of-the-art features such as fall detection. Medical Guardian aims to help customers live without limits by providing reliable emergency response technology that is ranked highly on numerous review sites. Since 2005, they have been committed to quality service and safety, certified by industry-leading standards.

📋 Description

• Answer incoming telephone calls from members and/or caregivers needing assistance with orders, products, billing, and other account services. • Guide callers through troubleshooting, navigating the company site, or effectively using products or services. • Maintain superior knowledge of Medical Guardian products, services, and billing practices. • Perform account updates and thoroughly document conversations to keep member records complete and current. • De-escalate dissatisfied members, research issues, and offer solutions. • Promote the value of additional products and services during service calls, including selling add-ons to existing members. • Communicate positively with internal and external members and collaborate with team members to improve the member experience. • Meet personal and team qualitative and quantitative performance objectives. • Perform other assigned duties.

🎯 Requirements

• Must be able to consistently work full shift with prescheduled (2) 15 minutes breaks and (1) 35-minute lunch break that are optimized around the business need. • 2+ years previous member service call center or member-facing experience desired. • High school diploma required • Associate or bachelor’s degree preferred • Computer proficient with the ability to multi-task • Professional, enthusiastic and kind with a passion for serving • Effective active listening skills with ability to probe to ensure appropriate resolution • Strong communication, organization and time-management skills • Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT and TX only. • Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. • A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role.

🏖️ Benefits

• Equipment is provided • Paid Time Off available after 60 days • Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation & Public Holidays) • Short Term & Long Term Disability • Retirement Plan (401k)