CRM Strategy, Operations Lead

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🕒 July 22

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Domaine

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Domaine is a global Shopify design and development practice, purpose-built for ambitious and beloved brands. With a focus on emerging to mid-market brands, Domaine provides comprehensive eCommerce solutions leveraging the Shopify ecosystem. They specialize in large-scale migrations to Shopify, building unified commerce solutions, and streamlining commerce operations across all channels. Domaine Studio, a division of the company, brings enterprise-level expertise to emerging brands, offering efficient and high-quality services designed to foster growth. With over 300 Shopify sites launched and $5B+ in total GMV, Domaine positions itself as a key player in the digital commerce and Shopify landscape.

📋 Description

• Personally lead strategy and delivery on the practice's largest and most complex enterprise accounts. • Own special projects for enterprise brands. • Be accountable for lifecycle revenue performance and retention outcomes. • Directly manage CRM Strategists across NA — setting direction, unblocking work. • Build individualized development paths for each Strategist. • Own the innovation agenda for the NA CRM practice. • Partner directly with the Director of CRM on resourcing and capacity planning. • Serve as the operational counterpart to the EU Lead. • Drive adoption of department-wide operational standards across the NA Strategist team. • Serve as the senior technical authority for the NA team on platform architecture, integrations, and implementation quality.

🎯 Requirements

• 6+ years in CRM/lifecycle marketing, including experience managing a team inside an agency environment while staying billable yourself. • Track record leading enterprise-level accounts and complex special projects (migrations, replatforms, multi-brand implementations). • Experience building or scaling new service lines within an agency or consultancy. • Deep Klaviyo expertise; multi-platform fluency a plus. • Entrepreneurial, retention-and-LTV-minded, consultative — seen by clients as a trusted advisor, not a vendor. • Remote-native; leads with clarity and presence across time zones and regions.

🏖️ Benefits

• Competitive Healthcare with Dental & Vision • Retirement savings plan with employer matching • Competitive PTO policy with paid time off at end of year • Flexible working schedule • Remote-first culture • Home office stipend • Apple gear • Continued education and personal development opportunities