Customer Support / Success Specialist

🕒 September 12

🌐 United States, United Kingdom, +1 more countries – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote 🇨🇦 Canada – Remote

💵 $80 - $160 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mercor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🔥 Funding within the last year

💰 $350M Series C - Mercor on 2025-10

Mercor is a company for which no descriptive text was provided in the input. Additional information (products, services, target customers, or industry specifics) is needed to create an accurate summary and select appropriate industries.

📋 Description

• Review, assess, and provide structured feedback on domain-specific documents • Ensure document quality, accuracy, and relevance • Contribute domain expertise and analytical skills to high-impact evaluation projects • Work on projects focused on training and enhancing AI systems • Collaborate with leading researchers

🎯 Requirements

• Bachelor’s degree (minimum) • At least 2+ years of professional experience in a relevant domain • Experience in customer support, service delivery, or customer success roles • Strong analytical and written communication skills • Strong proficiency in Excel, PowerPoint, and Word • Strong document analysis and review skills • Attention to detail and ability to follow structured guidelines • Based in the United States, Europe, UK, or Canada • Unable to support H1-B or STEM OPT candidates at this time • Must work as an independent contractor

🏖️ Benefits

• Fully remote role • Work on your own schedule • Weekly payments via Stripe or Wise based on services rendered • Projects may be extended, shortened, or concluded early depending on needs and performance • Competitive pay • Collaboration with leading researchers • Opportunity to help shape the next generation of AI systems • Referral payments of up to $640 per successful referral, subject to restrictions