Research Operations Lead

🕒 2 days ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $170.4k - $236.7k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Mercury

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💳 Fintech

🏦 Banking

☁️ SaaS

Fintech • Banking • SaaS

Mercury is a software-driven fintech that provides business and personal banking products built for startups and small to mid-size companies. Its platform offers business checking and savings, Treasury products, business credit cards and spend management, payments and invoicing, accounting integrations and AI-powered automations, plus APIs and developer tools. Mercury partners with FDIC-insured banks to offer deposit protection, emphasizes virtual cards, granular spend controls, and workflow automations for teams, agencies, ecommerce brands, VC funds, and crypto businesses. The product is positioned as an all-in-one banking and finance platform delivered through a modern app and API.

📋 Description

• Define Mercury's research processes, standards, and ways of working • Own the customer research panel, including customer databases, outreach, and continuous recruitment • Run day-to-day research operations, including scheduling, incentives, consent, privacy, and ethical guardrails • Consult on research best practices, study planning, methods, and converting feedback into insight • Partner with design managers, designers, and PMs to integrate customer evidence into product decisions • Own the research tool stack, including Dovetail, Maze, and Rally, plus vendor relationships, budget, and build-versus-buy decisions • Build AI-enabled workflows for customer conversation preparation and feedback synthesis • Pilot rolling research programs and customer events such as research dinners • Manage and coach one direct report while remaining hands-on

🎯 Requirements

• 8+ years of hands-on research operations experience • Track record of building or scaling a research operations program with measurable impact • 1–2 years of people management experience • Thought leadership in research operations • Ability to thrive in ambiguity where the discipline isn't fully figured out • Excellent coaching ability for non-researchers • Daily use of AI and curiosity about practical applications • Clear communication with practitioners and senior stakeholders • Qualitative research experience (nice to have) • Quantitative fluency (nice to have) • Familiarity with fintech (nice to have)

🏖️ Benefits

• Equity (stock options/RSUs) • Benefits • Competitive total rewards package • Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs