Customer Success Manager

Job not on LinkedIn

🕒 September 30

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Merkle Science

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

📋 Compliance

Consulting • Legal • Compliance

Merkle Science is a next generation predictive cryptocurrency risk and intelligence platform founded in 2018, focusing on helping crypto companies, financial institutions, and government entities detect, investigate, and prevent illegal activities involving cryptocurrencies. Their proprietary Behavioral Rule Engine enables compliance teams to meet KYC/AML obligations and navigate the complexities of illicit activities in the cryptocurrency space. Merkle Science aims to create infrastructure for the safe growth of the cryptocurrency industry within the larger financial services ecosystem.

📋 Description

• Serve as the primary point of contact and build long-term customer relationships • Act as a customer champion within Merkle Science and work closely with the product team to advocate for customer requirements and identify new opportunities • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors • Ensure timely and successful delivery of solutions according to customer needs and objectives • Communicate progress of monthly/quarterly initiatives to internal and external stakeholders • Forecast and track key account metrics • Accept ownership for accomplishing new and different requests • Keep current clients satisfied and deliver exceptional day-to-day client service • Monitor and analyze customer product usage • Work with the Sales team to onboard and integrate new clients and develop existing client relationships • Drive upsells within the existing customer base

🎯 Requirements

• Fluent in English • At least 3 years of prior account management experience • Previous compliance/web3/blockchain experience • At least 1 prior early-stage startup experience • Proven ability to upsell • Exceptionally strong relationship and people management capabilities • Creative problem solver, results driven and self-motivated • Resilient personality and ability to react well under pressure • High emotional intelligence • Well organized, with ability to prioritize workload and use time effectively • Ability to handle changing requirements and unforeseen problems rapidly and positively

🏖️ Benefits

• Excellent health insurance • Flexible time off • Learning & development initiatives • Hours designed to provide work/life balance • Team-building sessions • Mental health discussions and support • Industry-leading compensation • Generous equity • Career growth opportunities