Technical Support Engineer – EMEA

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October 17

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Metronome

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SaaS • Finance • B2B

Metronome is a platform that provides a usage-based billing system designed to help companies launch products faster with flexible pricing models. It offers tools for product-led growth, sales strategies, and marketplace solutions, ensuring that billing is not a barrier to launching new products. By integrating billing with product experience, Metronome enables businesses to provide transparency and control to customers, offering real-time usage and spending insights. With its ability to iterate on pricing quickly and efficiently, Metronome supports businesses in strategic decision-making, monitoring customer consumption, and optimizing revenue workflows.

11 - 50 employees

☁️ SaaS

💸 Finance

🤝 B2B

📋 Description

• Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. • Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. • Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. • Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

🎯 Requirements

• 3+ years of work experience in a highly technical support organization or in engineering • Experience writing scripts or internal tools using APIs, and functional knowledge of SQL • Familiarity programming in one of Typescript, Python or Ruby • Strong written and verbal communication skills • A mindset of customer empathy and ability to solve challenging problems • Bonus points: You have worked on modern enterprise software which is business critical • Familiarity with at least one ticketing system, such as Zendesk, Front, or other systems

🏖️ Benefits

• Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership • Paid parental leave • FSA (Flexible spending account) • Retirement planning - Traditional and ROTH 401(k) • Flexible time off • Employee assistance program (mental health benefits) • Culture where personal growth is highly valued