Customer Success Manager

🕒 July 16

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Metropolis Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Metropolis Technologies is a company leveraging artificial intelligence and computer vision to revolutionize the parking industry. By offering a "checkout-free" payment system, Metropolis provides a seamless experience for drivers, eliminating the need for cash, credit cards, or ticket machines. Their technology also helps real estate owners optimize their parking assets, increase productivity, and enhance tenant experiences. With rapidly deployable solutions, they operate as both a technology provider and a parking operator, ensuring smooth transitions and efficient operations in major metropolitan centers.

📋 Description

• Serve as the key point of contact and customer success manager for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business • Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs and building long-term trust • Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients, translating complex data sets into actionable insights • Oversee the day-to-day operations of vendor couriers, ensuring adherence to rigorous performance standards and service level agreements (SLAs) • Communicate effectively with employees and clients to ensure fulfillment of performance requirements • Seek and implement opportunities to leverage AI and other technologies to streamline workflows, improve operational costs, and enhance the customer experience, such as improving ETA delivery windows • Partner with Product and Engineering teams to advocate for operational efficiencies and client-requested features • Navigate complex escalations from high-value clients while handling multiple priorities simultaneously

🎯 Requirements

• 5+ years of professional Customer Success Manager experience, ideally in the hospitality or airline industry • Proven experience in relationship management and presentation creation for high-level audiences • Demonstrated experience or strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management • Excellent oral and written communication skills • Ability to communicate effectively with employees and clients to ensure fulfillment of performance requirements • Ability to maintain positive relationships with client representatives • Experience handling multiple priorities simultaneously • Proficiency with operational tracking systems • Experience leveraging AI tools to transform static workflows into responsive, high-output processes

🏖️ Benefits

• healthcare benefits • 401(k) plan • short-term and long-term disability coverage • basic life insurance • lucrative stock option plan • bonus plans