Manager, Controls

đź•’ September 4

🇺🇸 United States – Remote

đź’µ $115.9k - $173.8k / year

⏰ Full Time

🟡 Mid-level

đźź  Senior

đź‘” Manager

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FORTNA

1001 - 5000 employees

📦 Logistics

đźš— Transport

🛍️ eCommerce

đź’° Private Equity Round on 2019-03

Logistics • Transport • eCommerce

FORTNA is a company that specializes in warehouse optimization, design, and automation services. They leverage proprietary processes, tools, and algorithms to design and deliver solutions that incorporate the best-fit automation technologies and intelligent software for supply chain operations. By focusing on unique industry challenges, FORTNA provides comprehensive and data-driven solutions aimed at improving operational efficiency and profitability across various sectors.

đź“‹ Description

• Lead, coach, and manage a multi-skilled team of controls engineers providing technical support for post-commissioned systems • Develop, implement, and maintain a structured, measurable training and cross-training program across a range of control platforms • Monitor training progress through KPIs, skills matrices, and milestone tracking • Oversee and prioritize resolution of technical issues in live systems • Act as an escalation point for complex troubleshooting and critical incidents • Collaborate with software, mechanical, and site operations teams to resolve systemic issues and improve system performance • Maintain documentation, knowledge bases, and standard operating procedures • Allocate resources and manage workload balancing across shifting priorities • Conduct team performance reviews, career development planning, and mentorship • Support continuous improvement in support processes, training, and system reliability

🎯 Requirements

• High school degree • 5+ years of experience in industrial automation with at least 2 years in a team leadership role • Proven experience with multiple controls platforms • Strong background in system troubleshooting, diagnostics, and long-term technical support • Demonstrated success in designing and executing team training or capability development programs • Excellent leadership, communication, and interpersonal skills • Ability to work in fast-paced, high-uptime environments • Occasional travel may be required for site visits or escalated support • Familiarity with warehouse automation technologies (conveyors, ASRS, shuttles, robotics, etc.) • Experience managing or collaborating with global support teams • Knowledge of service management tools and support ticketing systems (Jira, SalesForce) • Understanding of version control and change management for PLC and automation systems

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