Customer Service Coordinator

🕒 July 16

🏄 California – Remote

🏄 California – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Millennium Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏥 Healthcare

💼 Consulting

⚖️ Legal

💰 Private Equity Round on 2010-11

Healthcare • Consulting • Legal

Millennium Health is an accredited specialty laboratory with over 15 years of experience in drug testing services, helping clinicians monitor the use of prescription medications and illicit drugs, as well as the effectiveness of treatment plans. They process over a million specimens each year, providing real-time analytics on emerging drug use trends and collaborating with organizations like the U. S. Department of Health and Human Services to address the drug overdose crisis. Millennium Health offers urine and oral fluid drug testing, leveraging proprietary data intelligence through their Intellium platform to enhance patient care by providing comprehensive drug testing and data insights.

📋 Description

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows. • Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records. • Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries. • Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers. • Adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards. • Other duties and special projects as assigned or required by Customer Service Leadership. • Maintain regular and reliable attendance • Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to. • Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.

🎯 Requirements

• High School Diploma, minimum requirement • 1+ years general administrative/clerical experience • Basic knowledge in MS Office (Word, Excel, PowerPoint, Outlook) • Knowledge of Salesforce.com preferred • Excellent communication skills (verbal and written) • Strong organizational skills and attention to detail • Team player with a can-do attitude • Ability to work under tight schedules • Ability to multitask and take direction well • Self-starter and ability to be flexible

🏖️ Benefits

• Medical, Dental, Vision, Disability Insurance • 401k with Company Match • Paid Time off and Holidays • Tuition Assistance • Behavioral and Health Care Resources