Ops Support Rep, Level 1

Job not on LinkedIn

🕒 July 16

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Radiology Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Radiology Partners is a national radiology practice and healthcare services organization that partners with radiologists, radiology practices, hospitals, and health systems to deliver diagnostic imaging, clinical expertise, and patient care. Led by physicians, the company focuses on transforming radiology through innovation, collaboration, scale, and practice management while preserving local practice autonomy and providing clinical resources, education, and support for both clinicians and patients.

📋 Description

• Provide regular, reliable, and timely attendance for scheduled shifts • Assist in escalation support for any client, radiologist or OC questions/issues • Provide operational and technical support for customized client workflow solutions including Program Support clients • Monitor workflows for clients using HL7 messaging • Assist in generating daily/nightly reports • Provide fill in and back up duties to the PS and PCS teams as needed • Provide fill in and back up duties OS team lead in shortage or absence • Provide assistance or coordination with the technical support team as needed • Provide “white-glove” support to high profile clients • Escalate any client/radiologist issues to the appropriate resources to ensure timely resolution • Assist radiologists in locating image sets • Assist in workflow coordination and task planning • Assist in quality and service assurance initiatives • Assist in training and mentoring of OS team members • Process improvement testing and recommendations • Other duties as assigned

🎯 Requirements

• No education required • Successful OSR L2 tasks and performance and minimum 90 days as an OSR L2 or equivalent • Two or more years of customer related experience in a contact center environment • Previous technical/IT support experience helpful • Excellent verbal and written communication skills • Strong sense of urgency and ability to prioritize and multi-task • Ability to analyze and troubleshoot technical workflows • Ability to work in a team environment as well as work independently • Telephone etiquette skills are essential • Medical background a plus • High level of attention to detail necessary • Strong organizational and prioritization techniques • Demonstrated sound judgment and decision making abilities • Proficiency in a PC environment utilizing software/programs including Windows, Word, Excel, Internet, Instant Messaging/Virtual Chat and office e-mail tools • Possible travel for onsite support • Ability to type a minimum of 30 wpm is required

🏖️ Benefits

• Health insurance • Professional development • Paid time off • Flexible work arrangements