Value Engineer – Post-Sales

🕒 September 10

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mimica

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Mimica is a company that specializes in AI-powered process discovery and automation opportunities for businesses. By observing a team's work, Mimica maps current processes, identifies areas for improvement, and prioritizes them based on time savings and ease of automation. The company offers process intelligence metrics that help prioritize high-ROI transformation and automation activities. Mimica emphasizes data security and compliance with standards such as GDPR, ISO 27001, and SOC 2. Its products, including Mimica Miner and Mimica Mapper, aim to accelerate business transformation and improve efficiency through accurate process mapping and automation.

📋 Description

• Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes • Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems • Collaborate with Sales, Marketing, Solution Engineering, and Partner teams to co-create and execute customer account strategies • Identify opportunities for upselling, cross-selling, and further expansion within existing accounts • Act as the voice of the customer internally, advocating for customer needs and providing feedback to Engineering, Machine Learning, and Product • Influence Mimica’s roadmap and innovation pipeline • Build and execute tailored customer success plans aligned with customer strategic initiatives • Proactively address challenges or barriers to customer success • Pinpoint customer problems, issues, and opportunities • Interpret Mimica outputs to provide actionable insights, draw conclusions, make transformational recommendations, and develop concrete next steps • Execute training programs, workshops, and onboarding sessions to drive user adoption

🎯 Requirements

• Proven background in customer success, value engineering, or management consulting, focusing on driving business outcomes and stakeholder alignment • Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.) and identifying operational inefficiencies • Strong analytical skills and comfort working with large data sets in Excel using pivot tables, lookups, and custom formulas • Track record of building trust-based relationships with business and technical audiences • Exceptional communication skills, including translating complex information into compelling insights, delivering presentations and training, and engaging stakeholders • Ability to prioritize effectively in fast-paced environments, balancing strategic and tactical demands • Collaborative mindset with a bias toward action and a drive to improve internal processes and customer outcomes • Drive to continually develop skills, improve team processes, and reduce inefficiencies • Experience in process intelligence, task mining, automation, or GenAI implementation is a bonus • Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce is a bonus • Track record of delivering value quickly and iteratively in high-growth startup environments is a bonus

🏖️ Benefits

• Generous compensation + stock options • Work from anywhere – fully remote, in hubs, or a mix • Company-issued laptop • Remote setup stipend • Co-working budget • Flexible schedules and location • Ample paid time off, in addition to local public holidays • Enhanced parental leave • Health and retirement benefits • Annual learning & development budget • Annual workaways • Regular virtual and in-person socials • Opportunity to contribute to groundbreaking projects that shape the future of work