Product Engagement Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $121.7k - $135.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mindtickle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $100M Series E on 2021-08

Consulting • Marketing • Healthcare

Mindtickle is a comprehensive revenue enablement platform designed to enhance sales readiness and training. It provides a suite of tools including sales content management, sales coaching, conversation intelligence, and sales forecasting, all aimed at increasing revenue productivity. Mindtickle caters to various industries such as automotive, medical devices, consumer goods, and technology, offering solutions for sales onboarding, coaching, account strategy, and partner enablement. Recognized as a leader in sales readiness solutions, Mindtickle empowers organizations to transform their sales enablement programs through customizable learning paths and insightful performance analytics.

📋 Description

• Lead end-to-end customer deployments and adoption journeys from discovery and solution design through rollout, value realization, and scaled usage • Own customer engagement strategies to increase adoption, accelerate time-to-value, and expand platform utilization • Act as product strategist for strategic accounts, connecting customer goals to capabilities, workflows, and operating models • Demonstrate Mindtickle’s platform capabilities, AI innovations, and roadmap investments to create executive alignment • Drive AI adoption by helping customers operationalize AI-powered workflows and integrate AI into business processes • Translate customer requirements into scalable deployment plans, solution architectures, and repeatable adoption playbooks • Partner with Product teams to influence roadmap direction through customer insights, market feedback, and emerging use cases • Solve complex deployment and adoption challenges across integrations, configuration, enterprise workflows, and change management • Build trusted relationships with customer administrators, business leaders, executive sponsors, and internal teams • Create strategic account narratives using adoption signals, business outcomes, and platform usage data to unlock retention and growth • Identify AI use cases, demonstrate workflows, and translate innovation into business outcomes • Build AI-assisted operating routines that surface adoption risks, identify expansion opportunities, and automate repetitive workflows • Bring emerging AI capabilities and roadmap innovations proactively into customer conversations • Drive success metrics including deployment success, time-to-value, product adoption, customer health, retention, expansion, satisfaction, and stakeholder engagement

🎯 Requirements

• 5+ years in SaaS, Professional Services, Customer Success, Solutions Engineering, Technical Consulting, or similar roles • Strong product and systems thinking, connecting business outcomes to technical solutions • Experience driving SaaS deployment, adoption, implementation, or customer transformation programs • Confidence navigating integrations, APIs, SSO, enterprise architecture, and complex customer environments • Exceptional stakeholder management with administrators, operators, and executive leaders • Strong storytelling and executive presence; comfortable demonstrating products, shaping vision, and influencing decisions • Builder mindset with high ownership, comfort in ambiguity, and bias toward experimentation and execution • Bachelor’s degree in Engineering, Computer Science, or related field preferred • Experience with CRM, LMS, HRIS, BI platforms, enterprise integrations, or enablement technologies is a plus • Experience driving AI adoption, workflow automation, or AI-enabled transformation programs would be an advantage • Familiarity with customer metrics including adoption, GRR, NRR, expansion, and customer health is a plus

🏖️ Benefits

• Full-time employment • Equal Opportunity Employer commitment • Employment eligibility verification and right-to-work compliance