Technical Support Engineer II

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March 10

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minka_

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Fintech • Finance

minka_ is a company that provides a platform-as-a-service designed to facilitate real-time money movement between financial institutions. Their solutions include real-time payments, alias directories to improve user experience, and ledger services for managing and tracking financial transactions using digital signatures. minka_'s technology focuses on enabling seamless, secure, and scalable financial operations across multiple currencies and systems.

11 - 50 employees

Founded 2018

💳 Fintech

💸 Finance

📋 Description

• Responsible for the entire customer journey from case creation to resolution. • Provide effective support to different customers, both internal and external. • Analyze evidence provided by customers to find causes and solutions. • Identify potential problems and implement preventive measures for platform stability. • Collaborate with other teams to identify and resolve complex technical issues. • Provide technical guidance to junior team members and document solutions for future reference.

🎯 Requirements

• At least +3 years of experience in Support, IT or Customer technical support in fintechs, payments, or start-ups. • Knowledge of internet and web on the network and protocol level, from TCP/IP to REST APIs. • Bachelor’s degree in industrial, mechanical, electronic engineering or IT. • Advanced communication skills through previous client management positions in financial systems. • Fluency in English and Spanish.