Relationship Manager

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July 29

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MintSkill HR Solutions LLP

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HR Tech • Recruitment • B2B

MintSkill HR Solutions LLP is a leading HR consulting and recruitment agency based in Navi Mumbai. The company specializes in executive search, HR compliance, and recruitment services tailored to meet the specific needs of its clients and the career aspirations of candidates. MintSkill focuses on creating lasting relationships by leveraging technology and an expert team to efficiently connect businesses with the right talent while ensuring compliance with statutory requirements.

11 - 50 employees

Founded 2016

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Job Purpose: VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. • Drive mobile banking adoption & usage and increase cross-sell of products; upgrade and onboard customers into relationship banking program. • Deepen customer relationships to increase customer relationship value and improve CASA and product holding per customer. • Drive initial login on Optimus app and cross-sell pre-approved products such as Credit Card and other offers. • Ensure customer profiling and present suitable banking products; ensure effective onboarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans. • Meet monthly operating plan to improve scorecard and decile rankings; coordinate with teams for closure of retail assets & trade transactions. • Create customer-focused approach for quick resolution to achieve NPS benchmarks; ensure strict adherence to bank policies and compliance. • Pitch Relationship Banking program benefits and on-board eligible customers/groups to the RB program. • Secondary: Assist audit and compliance; provide best in-class customer service to become primary banker.

🎯 Requirements

• Graduation: Bachelor’s in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management/ any other graduation degree. • Experience: Minimum 2+ years of relevant experience in Banking or allied Business. • Complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. • Professionally driven to achieve higher customer satisfaction and increase retention. • Ability to drive quality engagements over call and ensure quick resolution of queries and complaints.