Customer Success Specialist, CHW/LPN

🕒 September 15

🇺🇸 United States – Remote

💵 $20 - $25 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 8%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mira Mace

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Mira Mace is a patient advocacy and healthcare navigation service that connects Medicare beneficiaries and other patients with expert care advocates who manage insurance issues, pre-authorization appeals, appointment scheduling, care coordination, and medical-bill review. Advocates are reachable by text or call, create individualized care plans, and work to prevent delays, surprise bills, and gaps in care so patients can more easily access the right in-network providers and in-home support.

📋 Description

• Answer calls from newly signed-up patients and promptly call new signups back • Listen empathetically to patients and learn about their health, goals, and barriers to care • Explain Mira Mace's services, Medicare coverage, and next steps in plain language • Confirm Medicare coverage and plan details, contact information, and information needed by the care team • Book the patient's first doctor's visit and explain how to join it • Follow up with patients who did not answer or were not ready through phone and text • Document every conversation accurately in the company platform • Maintain confidentiality and comply with HIPAA, privacy, and applicable platform standards

🎯 Requirements

• Located in the United States • Active LPN/LVN license, or Community Health Worker (CHW) certification • 2+ years of patient-facing experience talking with Medicare patients • Deep working knowledge of Medicare and the U.S. healthcare system • Comfort with a high volume of phone conversations every day • Reliable computer, internet, and a quiet space for patient calls • Comfortable with technology and quick to learn CRMs, scheduling, and messaging platforms • Experience in a healthcare call center, patient access, or enrollment role preferred • Familiarity with Medicaid and other public programs preferred • Bilingual in Spanish or another language common among Medicare patients preferred

🏖️ Benefits

• Opportunity to work up to 40 hours per week • Remote work arrangement • Flexible availability during core business hours • Not a benefitted role; independent contractor responsible for own taxes

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