Organisational Design Consultant

🔥 1 hour ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

✍️ Designer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Document the current-state organisation across tax, individual enquiries, and business enquiries • Map organisational units, roles, reporting lines, and capacity involved in knowledge creation and maintenance • Identify formal and informal content work and the time it consumes • Assess gaps between the current-state organisation and the target knowledge management operating model • Identify capability gaps, capacity shortfalls, unclear ownership, single points of failure, and informal content responsibilities • Build an Organisational RACI Matrix covering authoring, subject matter review, legal or policy review, official-languages review, accessibility review, publication, periodic review, and retirement • Define the target knowledge management operating model, including central, federated, or hybrid structures • Produce role profiles and resourcing requirements for knowledge manager, taxonomy steward, content owner, content author, and AI-era roles • Define responsibilities for tuning and retraining virtual agents, reviewing AI-surfaced answers, and managing feedback from AI failures to content correction • Design the transition and change approach, including sequencing, change management, training, communications, and staffing risks • Align the organisational model and RACI Matrix with the Governance Playbook and Senior Business Consultant

🎯 Requirements

• 8+ years in organisational design, operating model design, workforce planning, or organisational effectiveness consulting • Demonstrated experience producing an organisational design deliverable set that a client implemented, including RACI matrices, target operating models, role profiles, and transition plans • Experience designing operating models for a function spanning multiple business units with shared or contested ownership • Strong stakeholder engagement capability at director and executive level • Ability to work effectively in a part-time, concentrated engagement alongside a wider consulting team • Eligible to obtain and hold a Government of Canada security clearance • Prior experience designing the operating model for a knowledge management, content, or digital service function specifically • Contact centre or shared services operating model experience, particularly where AI or automation changed agent work and support roles • Formal change management credential such as Prosci or CCMP, or an organisational development qualification • Bilingual English/French

🏖️ Benefits

• Comprehensive compensation and benefits package • Health insurance • Language courses • Relocation program • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Inclusive and supportive work environment • Regular team-building company social events