Organisational Design Consultant

Job not on LinkedIn

🔥 14 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

✍️ Designer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Document the current-state organisation across tax, individual enquiries, and business enquiries • Map organisational units, roles, reporting lines, and capacity involved in knowledge creation and maintenance • Identify who performs content work and how much time it consumes • Assess gaps between the current-state organisation and the target knowledge management operating model • Identify capability gaps, capacity shortfalls, unclear or contested ownership, single points of failure, and informal content work • Build a named-role Organisational RACI Matrix covering the full content lifecycle • Define the target knowledge management operating model and evaluate central, federated, and hybrid options • Produce role profiles and resourcing requirements for knowledge management and AI-era roles • Draft position descriptions, competencies, effort estimates, and classification guidance • Design the transition and change approach, including staffing, training, communication, and risk requirements • Align the governance workstream with the organisational model by working directly with the Senior Business Consultant

🎯 Requirements

• 8+ years in organisational design, operating model design, workforce planning, or organisational effectiveness consulting • Demonstrated experience producing an organisational design deliverable set that a client implemented — RACI matrices, target operating models, role profiles, and transition plans • Experience designing operating models for a function that spans multiple business units, where ownership is shared or contested • Strong stakeholder engagement capability at director and executive level • Ability to work effectively in a part-time, concentrated engagement alongside a wider consulting team • Eligible to obtain and hold a Government of Canada security clearance • Prior experience designing the operating model for a knowledge management, content, or digital service function specifically (nice to have) • Contact centre or shared services operating model experience, particularly where AI or automation changed the shape of agent work and the roles required to support it (nice to have) • Formal change management credential (Prosci, CCMP) or an organisational development qualification (nice to have) • Bilingual English/French (nice to have)

🏖️ Benefits

• Comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program • Professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment with open communication • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality • Equal opportunity employment