Customer Value Architect

🕒 August 20

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏛️ Architect

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mixpanel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Mixpanel is a data analytics company that provides tools for turning data into decisions. It offers a comprehensive platform that allows users to acquire new insights into their product and marketing efforts through self-serve data analysis, session replay, and unified data across business units. Mixpanel's solutions enable companies to visualize data in intuitive dashboards, integrate various data sources, and connect with major CDPs for seamless analytics integration. With a focus on empowering teams to make data-driven decisions, Mixpanel serves over 20,000 companies, supporting them in growing their businesses through effective use of data.

📋 Description

• Help own value plans for accounts, connecting customer business problems to measured outcomes • Build relationships with business and technical stakeholders and align Mixpanel capabilities to customer priorities • Support discovery of customer priorities and pain points and update adoption plans • Partner with Account Executives on expansion and renewal counterparts on renewal execution • Help lead enablement and best-practices sessions on dashboard design, funnel analysis, and retention modeling • Monitor usage and health signals and support business reviews • Identify underused features and contracted capabilities and recommend them to customers • Triage product questions and issues, resolving or routing them appropriately • Develop a point of view on customer AI maturity and help customers build on product data using Mixpanel AI • Coordinate escalations with GTM, Product, and Engineering and share learnings with the Customer Value Architects team

🎯 Requirements

• 2 - 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience • Track record of building relationships across business and technical stakeholders • Ability to translate technical concepts, such as data models and product metrics, for non-technical stakeholders • Growing experience connecting product usage to customer outcomes and ROI • Comfort supporting adoption plans tied to customers' larger goals • Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots • Collaborative approach to working across account teams and internal partners • Good judgment in prioritizing accounts and actions • Bonus: Background in product analytics, growth, or data-driven product development • Bonus: Experience in a technical advisory or professional services capacity • Bonus: Familiarity with analytics instrumentation, event tracking, or data tooling

🏖️ Benefits

• Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break