Senior Director – Transportation Operations

Job not on LinkedIn

🔥 17 hours ago

🌵 Arizona, Texas – Remote

🌵 Arizona – Remote 🤠 Texas – Remote

💵 $115.3k - $145k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare • Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Lead the financial and operational performance of an assigned market portfolio, including large, complex markets or multiple markets and client relationships • Oversee transportation operations, provider network performance, client relationships, compliance, and market financial results • Own market P&L and financial performance, including revenue, margin, operating expense, unit cost, utilization, membership, trip volume, AR, and other material drivers • Own contractual and operational performance across transportation, provider network, member experience, reporting, and service measures • Direct provider capacity, performance, mode mix, rates, network development, readiness, compliance, and service reliability • Represent Modivcare with state agencies, MCOs, regulators, client executives, providers, industry organizations, and external stakeholders • Ensure execution and resolution of contractual, compliance, audit, CAP/PIP/QIP, and other performance exposures • Lead market and executive performance reviews and communicate performance, financial results, risks, root causes, remediation, and recommendations • Identify pricing, rate adequacy, utilization, scope, and cost risks and improve market economics • Support RFPs, contract negotiations, amendments, renewals, expansions, and growth opportunities • Lead market implementation and de-implementation activities, cross-functional handoffs, operational readiness, and continuity of service delivery • Lead through a matrixed operating model and drive enterprise priorities into market execution • Determine organizational structure, staffing, and resource allocation • Lead and develop market leadership teams, establish performance expectations, and build succession depth • Lead organizational and change-management efforts • Partner with Human Resources on recruiting, onboarding, employee relations, performance actions, development, compensation, retention, and talent management

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Operations, Finance, or related field required; Master's degree preferred • Equivalent education and/or experience considered • Ten (10) plus years of progressive experience in healthcare operations, transportation, NEMT, managed care, logistics, or a related complex service environment • Seven (7) plus years of progressive leadership experience, including experience leading leaders and complex or distributed teams • Experience leading a large, complex or highly regulated market, client portfolio, business unit, or operational environment with financial accountability and executive client/stakeholder engagement • Strong business and financial acumen, including P&L management, forecasting, unit economics, cost management, and translating operational performance into financial outcomes • Deep understanding of NEMT, healthcare operations, Medicaid/managed care, provider networks, and complex regulatory and contractual environments • Strong contractual acumen, including SOWs, pricing structures, SLAs, performance guarantees, audits, and regulatory requirements • Strong analytical and strategic judgment, root-cause analysis, risk identification, and measurable action planning • Executive-level communication, presentation, and relationship-management skills • Ability to represent Modivcare with clients, regulators, state agencies, industry organizations, and senior leadership • Ability to build and maintain strategic relationships through in-person client engagement, industry conferences, community and stakeholder events, and external forums • Ability to lead through complex, matrixed organizations, influence without direct authority, and drive cross-functional accountability and execution • Demonstrated change and program management skills for complex, cross-functional initiatives • Strong strategic judgment and critical thinking • Strong people leadership and talent-development capability

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post-Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) • Bonus eligibility based on individual and company performance

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