Project Manager, CS Operations

🕒 July 24

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Execute end-to-end project management for CS Operations initiatives • Translate executive leadership priorities into actionable project scopes, resource allocations, and execution roadmaps ensuring that all tasks are completed effectively and aligned with business objectives • Serve as the central point of contact for project teams across • Drive cross-functional alignment between Customer Success and key ecosystem partners (Product, Sales, and Accounting) to ensure seamless delivery • Facilitate regular meetings and maintain consistent communication to ensure all functional leads remain aligned on deliverables • Identify and track project risks, issues, and dependencies • Proactively escalate roadblocks to the CS leadership and own risk management lifecycle, independently engineering and executing mitigation strategies for complex operational roadblocks • Coordinate tactical workstreams to support new product launches and process updates • Ensure that training materials, documentation, and internal comms are updated and ready for team rollout • Maintain project dashboards and deliver regular status reports • Ensure that project progress, key milestones, and health metrics are clearly and concisely communicated to internal management teams • Optimize, scale, and govern the CS Operations project management framework, continuously identifying workflow inefficiencies to improve delivery velocity

🎯 Requirements

• Bachelor's Degree Required • 5-7 years of related healthcare and/or project management experience • End-to-End Project Execution • SaaS Customer Success / Operations • Stakeholder Coordination & Alignment • Tactical Roadmap Tracking & Scheduling • Operational Reporting • Cross-Functional Collaboration • Change Management • Implementation Process Refinement & Documentation • Operational Strategy; Process Improvement; Workflow Optimization; Cross-Functional Leadership; Continuous Improvement; Operational Scaling; Proactive Risk Mitigation; Executive Presence • PMP, PMI preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • treadmill workstations, Zen, and wellness rooms within our BRIC headquarters