Strategic Account Manager

🕒 September 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Momentive Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

B2B • Non-profit • Software

Momentive Software is a provider of a comprehensive suite of software solutions tailored for nonprofits and associations. The company aims to streamline operations, enhance member and donor engagement, and drive impactful results for mission-driven organizations. Their offerings include tools for association management, fundraising, event management, learning management, and data analytics, allowing organizations to efficiently manage their financials and foster deeper community connections.

📋 Description

• Own a portfolio of existing Momentive clients as the main point of contact after the sale • Manage renewals from start to finish and address churn risk early • Identify and close cross-sell and upsell opportunities across the Momentive product portfolio, including Aptify, NimbleAMS, and GiveSmart • Run quarterly business reviews to revisit client goals, demonstrate delivered value, and identify next steps • Build relationships with multiple stakeholders in each account • Partner with Customer Success and Support to provide a connected client experience • Maintain Salesforce account plans, renewal dates, opportunity stages, and next steps • Track net revenue retention, renewal rate, and expansion targets and report regularly • Share client feedback and themes with Product and Marketing • Stay current on the association and nonprofit technology landscape • Partner with the Director on account planning, deal strategy, and pipeline reviews

🎯 Requirements

• 3+ years in account management, customer success, or a client-facing sales role, ideally in B2B SaaS • Track record of meeting or exceeding retention and renewal targets • Experience identifying and closing expansion opportunities within an existing account base • Comfort managing a portfolio of accounts at once and prioritizing time effectively • Experience navigating accounts with multiple stakeholders or decision-makers • Familiarity with the association, nonprofit, or membership technology space is a plus • Daily experience using Salesforce or a comparable CRM to track accounts, pipeline, and renewals • Comfort with Gong, Salesloft, or similar sales engagement tools • Microsoft Office 365 proficiency, including Excel for account and portfolio reporting • Strong relationship-building skills • Clear written and verbal communication skills • Organized portfolio and renewal management • Consultative problem-solving approach • Comfort reading account health metrics and explaining them clearly • Willingness to travel as needed to meet with clients • Minimum age of 18 • Eligibility to work in the United States without sponsorship • Required employment eligibility verification upon hire

🏖️ Benefits

• Medical, Dental & Vision Benefits • 401(k) Savings Plan with Company Match • Flexible Planned Paid Time Off • Generous Sick Leave • Inclusive & Welcoming Environment • Purpose-Driven Culture • Work-Life Balance • Commitment to Community Involvement • Employer-Paid Parental Leave • Employer-Paid Short-Term Disability • Remote Work Flexibility