Call Handling Customer Service Manager

🕒 4 days ago

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Manage the Lifecycle Service business for assigned customer contracts • Ensure customer satisfaction with Motorola Public Safety Software Enterprise Support and Services • Serve as the primary contact for Software Enterprise Support and ensure SLA compliance • Discuss customer concerns and drive corrective actions to closure • Manage service scope according to contracts and clarify customer obligations • Ensure timely reporting on software issues • Manage product quality issues as needed • Engage in case management to ensure proper service delivery • Lead coordination of change requests and manage approved change responses and implementation • Oversee change implementation in service delivery operations with customers • Work with the Support Organization to resolve service delivery issues • Report to the Regional Services Manager

🎯 Requirements

• 3+ years customer service/support experience • Understanding of Motorola Solutions products and services, particularly VESTA 9-1-1 • Understanding of ServiceNow ticketing tools and Excel • Strong working knowledge of Customer Call Center and Network Operations Center offerings and procedures • Strong oral and written communication skills • Ability to communicate with customer personnel regarding operation and support of Motorola Products • Exceptional interpersonal skills • Strong ownership, follow-through, organization, and time management skills • Proficient computer skills, emphasizing Windows-based applications • Ability to handle multiple tasks and work with minimal supervision • Must be able to obtain a background clearance as required by government customers • Legal authorization to work in the U.S. indefinitely is required • Employer work permit sponsorship is not available • High School diploma, Associate's, or Bachelor's Degree, OR 5+ years of experience in a Technical Customer Support or Public Safety environment

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • Travel requirements of 25–50%