Senior CX Strategist

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Document As-Is and To-Be global processes using tools such as Visio and Lucidchart • Identify process bottlenecks and opportunities for automation • Translate business needs into user stories and functional specifications for technical delivery teams • Analyze process performance metrics and KPIs to identify trends and recommend data-backed improvements • Create wireframes and low-fidelity prototypes showing how process changes will appear in SAP, Salesforce, ServiceNow, and Planview • Conduct interviews and workshops with regional stakeholders to understand local nuances and global standards • Create journey maps, service blueprints, before/after flows, and other visual narratives • Lead executive readouts, stakeholder workshops, and cross-functional alignment sessions across Sales Operations, Product Management, Finance, and IT • Explain complex technical concepts to non-technical business users and business concepts to technical teams • Create training materials, FAQ documents, and “Day in the Life” guides to support change management and global process adoption

🎯 Requirements

• 5+ years in a Customer Experience, Strategy, Service Design, or UX design role, or equivalent • Proven expertise in Service Blueprinting, User Journey Mapping, Design Thinking, and qualitative/quantitative stakeholder discovery • Demonstrated ability to turn ambiguous, data-heavy problems into visual narratives, including journey maps, wireframes, and executive decks • Portfolio or work samples are a plus • Strong understanding of enterprise Quote-to-Cash workflows, CPQ systems, and CRM platform capabilities, especially Salesforce • Ability to align cross-functional senior leadership across Sales, Product, IT, and RevOps around a unified experience vision • Experience in a global or matrixed environment is a plus • Legal authorization to work in Canada indefinitely is required • Employer work permit sponsorship is not available for this position • Travel under 10% • No relocation provided

🏖️ Benefits

• Referral Payment Plan: Yes • Equal Opportunity Employer • Inclusive and accessible recruiting experience • Workplace accommodation support for candidates with disabilities or other physical or mental health conditions • People-first and community-focused culture • Global close-knit community