Service Cloud Product Owner

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Own and define a compelling vision for the Service Cloud ecosystem • Partner with business stakeholders to create and execute strategy, roadmap, and goals • Lead prioritization, grooming, maintenance, and health of the product backlog • Translate high-level strategic priorities into clear, actionable, and high-quality user stories and tasks for the engineering team • Work closely with global development teams to ensure timely and accurate delivery • Participate in sprint planning and reviews • Provide clarifications and decisions promptly to keep the development process moving efficiently • Partner with CX/UX to design intuitive journeys • Define and track product KPIs to measure success and drive continuous improvement • Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT

🎯 Requirements

• Bachelor’s Degree with 5+ years of product management/product owner experience • Proven track record as a Product Owner or Product Manager • Deep, hands-on experience managing and scaling Salesforce Service Cloud (or equivalent enterprise customer support application ecosystems) • Exceptional communication skills with a proven ability to influence, negotiate, and align priorities with senior business partners • Strong experience working in Agile/Scrum environments • Mastery of translating business requirements into developer-ready technical documentation • A passion for user experience and data-driven decision-making • Strong analytical skills with the ability to define, track, and report on product success metrics, KPIs, and user adoption.

🏖️ Benefits

• None specified