Technical Writer II

🔥 14 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🔏 Technical Writer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Own one or more documentation portfolios end-to-end, from requirements gathering and scoping through information architecture, deliverables, publishing, and long-term maintenance • Develop and update operational, installation, and configuration procedures • Publish content across web-based publications, embedded user assistance, multimedia, and paper • Interview developers, users, and technical subject matter experts to gather technical details • Create structured, user-friendly documentation focused on customer experience and content usability • Collaborate with UX, Engineering, Support, Training, and Marketing teams • Advocate for customer-first content strategy and manage change-management • Analyze tools, workflows, and deliverables to identify efficiency improvements • Recommend and lead implementation of creative process solutions • Research and champion modern solutions to improve documentation quality and customer content experiences

🎯 Requirements

• Proven experience delivering various publication types, including online content syndication and multi-channel outputs • Professional proficiency with MadCap Flare authoring, single-sourcing, and publishing workflows • Hands-on experience building “HTML-first” documentation where “every page is page one” (structured, topic-based writing) • Ability to effectively utilize AI writing and productivity tools • Exceptional communication and consensus-building skills, with a track record of leading by influence across separate business teams • Strong familiarity with Jira and Confluence • Experience managing and standardizing complex hardware and/or software manuals throughout the entire product lifecycle is highly desirable • Experience approaching technical content from a customer-advocate perspective is highly desirable • Strong focus on process efficiencies and continuous workflow improvements is highly desirable • Experience with Git-based source control and Adobe Creative Suite (Illustrator, Photoshop, InDesign) is highly desirable • Bachelor's degree with 1+ years of experience in technical writing (or similar field) OR 3+ years of technical writing experience • Legal authorization to work in Canada indefinitely is required • Employer work permit sponsorship is not available

🏖️ Benefits

• Referral Payment Plan: Yes • Travel requirements under 10% • Relocation provided: None • Equal Opportunity Employer • Inclusive and accessible recruiting experience • Reasonable accommodations available for candidates with disabilities or other physical or mental health conditions