Membership Development Representative – Inside Sales

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🕒 July 31

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Mpathic

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏛️ Government

📡 Telecommunications

B2B • Government • Telecommunications

Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.

📋 Description

• Drive acquisition of new members for our customer, a leading national Catholic health sharing ministry • Navigate data in the customer’s CRM and execute inbound and outbound calls using the Contact Center platform • Document customer engagements and may be responsible for the full sales cycle from introduction to closing • Uphold and integrate the customer’s Catholic and Christian identity to foster the teachings of the Church in all aspects of job performance • Ability to quickly build trust and rapport with prospective members and dynamically progress conversations to active engagement • Walk prospective members through the application process • Consistent, clear, and thorough documentation of all sales motions • Work closely with customer’s clinical and onboarding teams • Perform other duties as assigned

🎯 Requirements

• Demonstrably superb verbal and written communication skills • A habit of empathy, placing the needs of prospective members above other considerations • Knowledge of or experience with Christian health sharing ministries a significant plus • Sales or Customer Service experience preferred, though not required • High School Diploma or equivalent required, college degree preferred • Strong interpersonal skills, ability to work on a close-knit team and autonomously • Professional, courteous, and generous work attitude with a desire and ability to learn • Ability to identify solutions based on established processes and procedures • Meticulous habits in logging sales interactions via established business processes and tools • Experience working with Office365 applications • Experience working with CRMs and Contact Center platforms preferred • Reliable non-Chromebook computer (Windows 11 or macOS 12+) 8 GB RAM minimum (16 GB preferred); SSD recommended • High-speed internet (25 Mbps download / 5 Mbps upload or better) • Ability to support video conferencing (webcam, headset with mic) • Comfortable installing required software, updates, and security tools (VPN, MFA, endpoint protection) • Secure, private workspace suitable for professional calls during business hours • Must clear all required background checks • Must be able to provide proof of eligibility to legally work in the United States.

🏖️ Benefits

• Discretionary performance bonuses