Customer Care Agent

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🕒 July 17

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Manitoba Public Insurance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1971

🛡️ Insurance

🏛️ Government

🚗 Transport

Insurance • Government • Transport

Manitoba Public Insurance is a Crown corporation in Manitoba, Canada, that provides vehicle insurance, licensing, and registration services. It plays a crucial role in promoting road safety and managing vehicle-related claims and services for residents in the province. Manitoba Public Insurance is dedicated to protecting the interests of its clients and ensuring compliance with provincial regulations regarding motor vehicles.

📋 Description

• Respond to standard incoming contacts regarding MPI policies and procedures. • Open new claims, obtain relevant claimant details, and verify coverage using telephone questioning techniques. • Advise claimants on applicable coverage, claim-filing procedures, and MPI-approved claim processes. • Categorize new claims as non-contentious, contentious, or bodily injury. • Schedule necessary appointments using computer system technology. • Perform basic insurance and driver’s licensing transactions according to standardized processes. • Provide customers with relevant information resulting from transactions. • Search knowledge management databases to answer enquiries. • Maintain working knowledge of MPI policies and procedures. • Monitor contact-handling performance against service standards and KPIs and address performance issues. • Identify opportunities to improve departmental service quality. • Collaborate with peers and supervisors in a team environment.

🎯 Requirements

• High school diploma or equivalent • Three years of customer service, administrative office, or contact centre experience • Intermediate 2 oral French language skills • Ability to type a minimum of 35 words per minute • May be required to complete typing testing • Ability to work shift work, including evening and weekend shifts • Days off may not be consecutive • Physically able to perform duties required to operate related office equipment

🏖️ Benefits

• flexible health, dental and vision plans • health spending account • travel health coverage • other extended health benefits such as ambulance, massage and physiotherapy • registered pension plan • group, dependent, and optional life insurance coverage • sick leave to cover short-term disability • long-term disability • vacation entitlement • maternity, parental and adoptive leaves • bereavement and family responsibility leaves • employee and family assistance program • mental-health programming • discounted gym memberships and wellness account • employee recognition and rewards • in-house training • professional development • educational assistance program • safety, health and workplace policies and programs • technical expertise and assistance to support employee activities in safety and health