Technical Support Engineer

Job not on LinkedIn

February 12

Apply Now

Receive Emails with Similar Jobs

Book Buffet

WebsiteLinkedInAll Job Openings

B2C • eCommerce • SaaS

Book Buffet is a user-friendly mobile application that allows users to create stylish and customizable mini-websites quickly, known as Milkshake websites. Designed primarily for content creators and entrepreneurs, the app enables users to showcase various content like texts, images, videos, and links in a visually appealing format that can be easily linked in Instagram bios. With a simple interface and no technical skills required, Book Buffet empowers users to launch business ideas, promote products, and share their projects effortlessly.

1 - 10 employees

Founded 2021

👥 B2C

🛍️ eCommerce

☁️ SaaS

💰 $10M Seed Round on 2022-05

📋 Description

• We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. • This technician will provide support via phone, web, email, chat and other channels as required. • Take ownership of customer issues reported and see problems through to resolution. • Research, diagnose, troubleshoot and identify solutions to resolve customer issues. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers. • Ensure proper recording and closure of all issues. • Prepare accurate and timely reports. • Document knowledge in the form of knowledge base tech notes and articles. • Follow the SLA for issues with respect to the severity.

🎯 Requirements

• BS degree in Information Technology, Computer Science or equivalent • Proven working experience in enterprise technical support, IT support or as a technical engineer • Deep knowledge in the product that the technician is supporting • Strong problem-solving skills • Excellent client-facing skills • Excellent written and verbal communication skills