Service Operations Manager

🕒 3 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $120k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Munters

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏭 Manufacturing

⚡ Energy

🌾 Agriculture

Manufacturing • Energy • Agriculture

Munters is a global leader in energy-efficient air treatment and climate solutions for various industries, including data centers, agriculture, and battery production. The company specializes in providing adaptable dehumidification, air cooling, and liquid cooling solutions that optimize climate control and improve energy efficiency. Munters is committed to sustainability and innovation, focusing on reducing emissions and improving operational efficiencies for their clients worldwide.

📋 Description

• Lead, coach, and develop HVAC field service technicians, dispatchers, and support staff • Oversee daily service operations, including scheduling, dispatching, work orders, and resource planning • Build customer relationships and resolve escalated service issues • Monitor service performance, customer satisfaction, response times, equipment uptime, and profitability • Manage budgets, labor costs, service inventory, and operational reporting • Partner with third-party contractors and vendors to deliver high-quality service • Improve processes to increase efficiency, reduce response times, and enhance customer experience • Promote a strong safety culture and ensure compliance with company policies, customer requirements, and industry standards • Travel up to 75% to support field teams, visit customers, and oversee service operations

🎯 Requirements

• 10+ years of experience in HVAC service or a related field • At least 5 years of supervisory or management experience • Strong knowledge of HVAC systems, service operations, and maintenance practices • Proven ability to lead teams, manage customer relationships, and resolve complex service issues • Experience with budgeting, financial reporting, operational metrics, and process improvement • Strong organizational, communication, and problem-solving skills • High school diploma or equivalent required • Ability to travel up to 75% and support emergency service escalations as needed • HVAC certifications or licensures are highly desirable

🏖️ Benefits

• Performance-based commission • Medical, dental, and vision insurance • 401(k) • Paid time off (PTO) • Employee referral bonuses • Opportunity to lead a team supporting the rapidly growing data center industry