Customer Care Specialist, Commercial Insurance

Job not on LinkedIn

🕒 August 22

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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myCOI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

myCOI is a company that specializes in third-party insurance compliance, offering an AI-powered tool called illumend to streamline the process of tracking and verifying certificates of insurance. With over 15 years of insurance expertise, myCOI is dedicated to reducing administrative burdens and improving compliance efficiency for businesses across various sectors. Their solutions are designed to enhance partnerships and support business growth by ensuring real-time insights and reducing risks associated with insurance management.

📋 Description

• Build sustainable relationships of trust through open and interactive communication with teammates and customers • Provide appropriate solutions and alternatives within a timely manner and follow up to ensure resolution • Upload Certificates of Insurance (COIs) into the software program • Solve and respond to support emails • Maintain inbound and outbound phone calls • Ensure accurate tracking of communications • Teach and train customers and users to ensure proper software utilization and satisfaction • Meet personal and team goals for productivity and customer satisfaction • Provide front-line support for system access questions, information verification, tracking, end-user system support, and escalations

🎯 Requirements

• Commercial insurance industry experience required; personal, health and life insurance will not be applicable • Entry-level experience working with Certificates of Insurance • Experience working remotely • 1+ years in a customer support role • Proficient use of Microsoft Word and Excel • Experience meeting daily set goals and metrics • Passion for customer service and serving others • Excellent verbal and written communication skills • Ability to multi-task, prioritize, and manage time effectively • Demonstrated problem resolution skills and ability to make quick decisions • Team-oriented and enjoys working together to provide solutions and best-in-class service • Must be located within the United States

🏖️ Benefits

• Competitive compensation package • 401k with match • Pet Insurance • Paternity Coverage • Medical insurance • Health Savings Account (HSA) • Dental insurance • Vision insurance • Short Term Disability Insurance • Paternity and Maternity leave for expecting parents • Life Insurance • Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time) • Professional growth and learning opportunities • Work-life balance • 100% remote work • Supportive company culture